For your convenience, we’ve provided answers to some of our most-asked customer service related questions below. If you don’t find what you’re looking for here, please contact us at 9988696992.
Q: How do I properly care for my Sex toy?
A: When they are treated with care, sex toys might be among your toys that last the longest. After each use, always wash your sex toy with warm, soapy water, antibacterial toy cleaning, or the dishwasher. To prevent the toy from chipping against hard surfaces, let it dry completely before storing it in a soft pouch or lined case.
Q: How much is shipping?
A: Shipping cost of order above rs 2500 is free for customer all over india.your order will be delivered in 3-4 working days.for Fast Delivery or Next Day delivery you will need to pay 250-500(as per area).
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Q: Will my order be packaged discreetly?
A: We take extreme precautions to safeguard your privacy. All sex toy orders are shipped in discrete plain brown boxes that don’t make any reference of the items within.
Q: My package arrived damaged, how do I get a replacement?
A: We regret any inconvenience this has brought about. Please call us at 9988696992 and provide us the information of your order as well as some images of the damage. We’ll make sure to assist you in resolving everything as quickly as we can!
Q: I still haven’t received my order
A: We apologise for the trouble this has caused. Please see if you get a confirmation email from us that your order has been shipped. Your order might not have delivered just yet.